PRIVACY POLICY
ABOUT ROXX
- Introduction
Welcome to Roxx (“we”, “our”, or “us”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.roxx.co.za or engage with our services.
Please read this policy carefully. If you disagree with its terms, please discontinue use of our site and services.
- Who We Are
Roxx is a South African business operating at www.roxx.co.za. You may contact us using the details below:
Email: info@roxx.co.za Phone: 072 959 9550 | 079 611 4922 Website: www.roxx.co.za
- Information We Collect
3.1 Information You Provide to Us
We may collect personal information that you voluntarily provide when you contact us, register for a service, make a purchase, request a quote, or subscribe to our communications. This may include your name, email address, phone number, physical address, and payment details.
3.2 Information Collected Automatically
When you visit our website, certain information may be collected automatically, including your IP address, browser type, pages visited, time spent on each page, referring URLs, and device information. This data is collected using cookies and similar tracking technologies.
- How We Use Your Information
We use the information we collect to provide, operate, and maintain our services; to respond to enquiries and customer service requests; to process transactions; to send promotional communications where you have opted in; to improve our website and services; to comply with legal obligations; and to detect and prevent fraud or technical issues.
- Legal Basis for Processing (POPIA)
We process your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA). Our lawful bases for processing include your consent, the performance of a contract to which you are a party, compliance with a legal obligation, and our legitimate interests where these are not overridden by your rights.
- Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information with service providers who assist us in operating our business (such as hosting, payment processing, and email delivery), professional advisors subject to confidentiality obligations, and law enforcement or regulatory authorities where required by law. All third parties are required to handle your information with the same level of protection we apply.
- Data Retention
We retain your personal information only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. When your information is no longer needed, it will be securely deleted or anonymised.
- Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.
- Your Rights
Under POPIA and applicable South African law, you have the right to be informed about how your personal information is processed; to access the information we hold about you; to request correction of inaccurate information; to object to the processing of your information; to request deletion of your information, subject to legal obligations; and to lodge a complaint with the Information Regulator of South Africa.
To exercise any of these rights, please contact us at info@roxx.co.za.
- Cookies
Our website may use cookies to enhance your experience, remember your preferences, and help us understand how visitors use our site. You can choose to accept or decline cookies through your browser settings, though doing so may affect certain functionality on our site.
- Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies independently.
- Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately and we will take steps to delete it.
- Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. When we do, we will revise the effective date at the top of this document. We encourage you to review this policy periodically to stay informed about how we protect your information.
- Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
Roxx Email: info@roxx.co.za Phone: 072 959 9550 | 079 611 4922 Website: www.roxx.co.za
You also have the right to contact the Information Regulator of South Africa if you believe your rights under POPIA have been infringed:
Information Regulator (South Africa) Website: www.inforegulator.org.za Email: inforeg@justice.gov.za
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